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Our Policies Software Licence Agreement

Support for Astraware Games

Please pick a category, search our entire Knowledge Base using key words or view our top ten questions.
If you can not find the help you need from our Knowledge Base then you'll find ways to get help from us.

Android users - if you have installed a custom ROM on your phone or tablet (i.e. not an official ROM provided by your carrier or device manufacturer), please ensure you let us know this when you contact us as this speeds up the support process.

Please note that as of 2nd December 2011, we have stopped selling Palm OS, Windows Mobile, BlackBerry, and Symbian S60 games on our website. We will provide support for these platforms for a limited time. For more information, please read this article.

Top Ten Questions

  1. I have lost my registration code - can you resend it?
  2. My registration email doesn't contain a registration code!
  3. How do I install my game to my Windows Mobile phone?
  4. Why is my time submitted for Sudoku of the Day different to what I see on-screen?
  5. I've changed my Device's ID and I need a new code
  6. What is the "Owner Name" for my Windows Mobile device?
  7. What is my HotSync ID?
  8. Can I redownload my Android game?
  9. Astraware Word Games stopped loading on my Nook Color!
  10. I've finished Zuma, but want to start again at Stage 1. How do I select this?

Search the Knowledge Base

Search for

Hint: Try not to use general words like 'help' or 'and'.
Example: If you are having a problem finding your hotsync id then you can enter the words 'hotsync' and 'id'.

Words can be separated by a space or by a comma.

Registration resends and updates

If you've bought a game that requires a registration code and it isn't working, we have updated our games so that they no longer require codes. So that we can send you an updated version of the game, please contact us with the Order Number of your purchase (found on your receipt) or the email address you used to purchase the game. We need this to be able to locate your original purchase and send you a new download link. Get updated game.

Contact Us

Didn't find what you were looking for?
Go to our contact us page.